Tower’s claims to be finalised by 2018

Edgecumbe customers are expected to be back in their homes by Christmas. File photo.

Recovery in Edgecumbe is well underway with Tower expecting most, if not all, of the region’s customers to be back in their homes and have their claims finalised by Christmas.

The insurance company has fully settled 92 per cent of all contents claims in Edgecumbe with 54 per cent of house claims finalised.

All remaining claims are either partially settled, or are comprised of houses currently under construction.

Similarly Tower has also settled 90 per cent of Kaikoura claims, which is more than 20 per cent ahead of the industry average of 69 per cent.

A claims team established to provide dedicated support to Tower customers affected by the Kaikoura earthquake has finalised 100 per cent of motor and contents claims and 82 per cent of over-cap house claims.

The company is also managing claims on behalf of EQC and has closed 99 per cent of under-cap contents claims and 86 per cent of under-cap house claims for EQC customers.

Tower customers impacted by the Kaikoura earthquake can be confident they will have their claims finalised by early 2018.

Tower CEO, Richard Harding, says 2017 has been unprecedented in the number of storms and natural disasters that have occurred.

"Our customers are relying on us to set things right, so we immediately established dedicated response teams to help the more than 5,000 customers who made a claim with us or with EQC ," says Richard.

"These teams of specialists have been solely focussed on helping our customers get their homes and businesses restored and their lives back on track, in what has been a really tough time for them.

"I’m proud of the progress our team has made and our customers should be confident we are there to help them when they need us most," he says.

Richard Harding also said that customers impacted by the Kaikoura earthquakes have had a vastly different experience to those who experienced the Canterbury earthquakes 6 years ago.

"The new way of working between insurers and the EQC has thankfully enabled customers to get help faster and provided insurers with more visibility, allowing them to settle their customers’ claims fairly and quickly.”

He says the company recognises some customers have not had their claim finalised yet and is working hard make this happen for them.

Customers with any questions about their claim are encouraged to contact Tower’s claims team.

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